RUN AWAY AS FAST AS YOU CAN
Submited By:Mentor1-03/11/19
This dishwasher is ADA compliant, which is required in office business settings, yet GE won't honor the warranty for that very reason(being in an office). Had it not been ADA compliant, I would not have considered it. Given it is probably the least expensive dishwasher on the market that qualifies for ADA and we previously had two GE ADA dishwasher over the last 10 years, it seemed like a smart choice, but 3 months later we have realized it was a terrible mistake.
These units are no longer made in the USA, and are made in China. Some say a second or third tier manufacturer, but it obviously went to the lowest bidder. Yet the selling price has not gone down. This is one of the single most overpriced appliances on the market. It only exists because of the ADA requirements. At the price it sells for, you would expect a decent machine. It doesn't matter what the cost is though if it does not work. And that is exactly what we have after 3 months.
The quality of the machine is junk and the functional design is flawed. The door frame flexes with little effort (more on this). The machine is manufactured with the thinnest gauge metal possible that dropping a fork on the metal will dent it. The racks have shortest tines ever seen (presumably to save a few pennies) and as such, renders the rack nearly useless for holding up plates. The silverware basket is smaller than the space allotted for it and slides around, but is placed so close to front of the door mounted soap dispenser that any tall utensil standing in the basket risks blocking the soap door from opening, leaving you unknowingly with dirty dishes due to a soap-less water only wash. The spray arms and interior hardware are of the cheapest plastic. Looks are not deceiving in this case.
The racks don't roll smoothly, and the bottom rack seemed to always jump off the guide track. The reason for this is a rinky-dink short metal finger that extends downward, limiting travel of the rack. The problem is that it is not centered, it is very close to an outer edge, so every time this metal finger hits the bottom edge of the dishwasher cavity when extracting the rack, it causes the rack to twist, and throws the rollers off track. Annoying at best, but just one obvious example of poor design.
After 3 months of about 3 times a week doing lunch dishes and coffee cups, it started leaking around the door. GE's warranty states there was no warranty because the dishwasher was being used commercially.
The dishwasher door has such poor rigidity, and the single center latch is an invitation to door leaks. The gasket is very narrow and thin in both width and thickness, that any slight misalignment will cause it to leak.
The dishwasher was not being used commercially, it just happened to be in an office and probably received less use than in a family home. The argument was that it was installed someplace other than a house or apartment, so it had to be in commercial use.
If someone worked out of their house, or their office was a converted house, or lived in a converted warehouse loft which would it be under warranty? This is a good question, but the GE warranty with the word "commercial use" negates any warranty. If it were in a restaurant, or a food facility this made sense. But in an office being run 3 times a week, no.
Besides the machine being manufactured the minimal standards, and showing obvious signs of poor quality after 3 months, the warranty, or lack of warranty left a very disappointed customer. And the price is outrageous when compared with the quality, which conservatively would be classified as a joke.
So, after 3 months we are pulling this piece of junk and putting in another brand. So much for GE quality. Those days are long gone.